Lack of Empathy is a root cause of many healthcare challenges, such as staff burnout and low patient adherence.
These cost the US healthcare system an estimated $100B annually. Despite evidence that empathy is improvable and crucial for healthcare quality, current empathy-boosting solutions lack impact measurability, personalization & scalability.
Lack of Empathy is directly connected with:
low patient satisfaction & good reputation
high attrition and
more complaints & malpractice claims
poor post-hospitalization treatment adherence
Empathy is essential for optimizing patient experience & employee wellbeing.
OtheReality has developed a personalized empathy gym for medical centers. Leveraging AI & VR, staff are invited to walk a mile in the shoes of their patients and colleagues through individual experiential workouts designed using our research-backed methodology.
How does it work?
The VR experiences present the trainee with a specific provider-patient interaction (e.g., delivering bad news). The engaging multi-perspective VR experiences propel the viewer to feel the other person's emotions. The emotional empathy achieved is later elaborated via an app-based workshop that processes cognitive and motivational empathy and improves communication skills. The "workout" data, augmented by sensor-based indicators, is aggregated and analyzed on the platform, creating deep-learning-based dashboards and measuring the organization’s Algorithmic Empathy Index (patent pending AEI™) for the medical centers to better meet their KPIs and demonstrate ROI.
The Empathy journey -
A glimpse at our explanatory video:
DR. ANAT ENGEL, EXECUTIVE DIRECTOR AT WOLFSON MEDICAL CENTER
"The VR experience was amazing. It lets medical staff grasp the situation from the patient’s point of view in a very powerful way. I think the tool should be a requirement for medical students. It’s a very important tool and I have no doubt it will be used broadly."
DR. AVIAD COHEN, SENIOR DEPUTY DIRECTOR OF THE WOMEN'S DEPARTMENT AT ICHILOV MEDICAL CENTER
"I can’t even count the number of times I had to deal with similar situations. OtheReality helped me understand the patient’s point of view and changed the way I interact with patients."
SENIOR PSYCHIATRIST AT ICHILOV MEDICAL CENTER
"The experience is amazingly immersive. I could actually feel people’s vulnerabilities and emotions as though I was there in person."